Dear Mageza

taxi

Having been a victim of an unprovoked verbal attack on my way to work this morning, I feel I need to say a few things.

I am not certain, however, that you will read any of this-seeing how things like reading are last on your list of priorities. Again, you say absurd things like “stelling” when you mean “steering wheel” but that’s none of my business since I know better than to ridicule anyone who doesn’t speak the Queen’s language properly.

It’s funny because you like things: You put up bumper stickers all over the place, about overweight people, people not being allowed to doze off in the front seat and lo and behold that people ought to shut up because they don’t have cars- we must see you, we must feel you. And who the hell told you that everyone who takes a taxi doesn’t have a car of their own??

Then again, your narrow-mindedness precedes you! You probably suffer an inadequacy complex, you can frog march people because it gives you some sort of power and that’s the thing-we let you get away with it.

This Mageza rained on yours truly this morning following a request to be dropped off where I get off each and every morning. He maintained that he had asked where everyone was going. “I speak Tswana”, I said- wait, is it a cardinal sin to not speak Zulu in Johannesburg? When did Zulu become our primary national language?It doesn’t end there, he continues his tirade by telling another that if he were to insult me-I would hear. Yes, I heard everything. I maintained a dignified silence. It could have been cowardice or perhaps the realization that no wise person in their right mind should argue with a moron.

Now, dear Mageza, you are uncouth and arrogant- the last word should always be yours. No matter what. You treat commuters like they owe you the world, as if your service is a favour. That’s what you do when you overload a taxi and expect everyone to pay the same price; when your seats are so in ruins one has to hold on for dear life to avoid falling over; when you risk the lives of passengers by skipping traffic lights.

You bask so well in the stereotypes attached to you that you ruin it for other taxi drivers who are decent and treat commuters with respect. I will not offer any remedies for your condition or try to school you- you are a lost cause, completely consumed by the little world you inhabit; complete in waking up and not impacting positively on the world around you. Unfortunately, half of this country depends on the taxi industry to bridge the gap between home and workplace-so you must be chuffed.

I’ll tell you though that customer service and courtesy is not some foreign exercise meant for the corporate world or as you would say “those who know too mush (much)”, they are everywhere you go. Respect is earned and not demanded.

Sincerely,

Gomo’

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